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Service Market
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With the global market's heightened focus on green living, low-carbon technology, and sustainable development, OSLTech (Beijing) Technology Co., Ltd. actively responds to the national 'dual-carbon' policy. Leveraging its technological advantages in the environmental protection field, the company continuously expands into international markets and promotes green technology worldwide.
Core Market Layout
Asian Market
Key countries: Japan, South Korea, India, Singapore, etc.
Market strategy: Promote oil smoke purification equipment and kitchen waste disposal systems targeting Asia's high environmental requirements and rapid urbanization.
European Market
Key countries: Germany, France, the UK, Italy, etc.
Market strategy: Focus on European countries with strict environmental regulations, promoting high-end air purification and disinfection equipment and efficient kitchen waste disposal products.
North American Market
Key countries: the United States, Canada, Mexico, etc.
Market strategy: Focus on the demand for green communities and green dining in North America, promoting commercial and household product series.
Emerging Markets
Key countries: Brazil, South Africa, Saudi Arabia, UAE, etc.
Market strategy: Use the 'Belt and Road' initiative as an opportunity to provide cost-effective environmental protection solutions for emerging markets and participate in infrastructure construction projects.
Cooperation Process
Process

01

Client Contact and Requirement Communication
Clients contact us via phone, email, official website, international independent sites, exhibitions, etc. The sales team communicates one-on-one with the client to fully understand their needs, including product requirements, application scenarios, regulatory standards, and project scale.
Product Recommendation and Solution Design
Based on client needs and market characteristics, recommend suitable commercial or household product series, including smoke purification equipment, air purification sterilizers, waste treatment systems, etc. Tailored solutions are created based on client’s specific requirements, including product selection, technical parameter optimization, appearance customization, and function upgrades.

02

03

Sample Confirmation
Provide sample testing services to clients, supporting domestic delivery and international express shipping. After clients test the samples, feedback is provided, and the final product specifications and technical requirements are confirmed by both parties.
Contract Signing and Payment Terms
Both parties agree on the product, price, delivery time, and service content, and sign a formal contract. Flexible payment methods, including T/T, telegraphic transfer, and letter of credit, are provided to ensure convenience for the client.

04

05

Production and Quality Control
Production is initiated according to order requirements, strictly following the ISO9001 quality management system to ensure product quality meets national and international standards (such as CCEP, CE, RoHS certifications, etc.). Real-time production progress reports and factory inspection reports are provided to ensure transparency during the production process.
Delivery and Logistics Support
Domestic Clients: Deliver on time as agreed and provide logistics tracking services to ensure timely delivery.
International Clients: Arrange sea, air, or rail transport and assist clients with customs clearance documents (such as certificates of origin, invoices, packing lists, etc.).

06

07

Installation and Technical Support
For equipment that requires installation, provide detailed operation manuals, video tutorials, or remote technical guidance. Based on project requirements, arrange professional technicians for on-site installation, debugging, and training to ensure equipment runs smoothly.
After-Sales Service and Long-Term Support
Both domestic and international clients enjoy comprehensive after-sales service, including warranty, equipment maintenance, spare parts supply, and technical upgrades. Client records are established, and equipment operation is tracked regularly, with proactive optimization suggestions and new product recommendations provided.

08

09

Establish Long-Term Cooperation
Provide market promotion support for distributors and agents, including promotional materials, sales training, and rebate policies, to help expand the market. Maintain long-term cooperation with brand clients, offering customized solutions and stable supply channels. Provide continuous technical services and operational maintenance support for large project clients to ensure long-term stable operation.
After-sales
After-sales

01

Service Response Speed
We promise to respond to after-sales service requests within 24 hours. Whether it's product failure, technical inquiries, or quality issues, customers can receive timely support from our team. Our after-sales service platform supports 24/7 communication, ensuring customers can reach us anytime.

02

Technical Support and Guidance
We provide comprehensive technical support, including product installation, debugging, operation training, and troubleshooting. Our experienced technical team offers professional advice and solutions to ensure products run optimally. For complex technical issues, we also provide remote diagnosis and on-site support services.

03

Product Repair and Replacement
For faulty products within the warranty period or due to quality issues, we provide free repair or replacement services. Our repair services include fault diagnosis, part replacement, and system debugging, ensuring the product restores its original performance and minimizes downtime.

04

Spare Parts Supply
We provide comprehensive spare parts supply services to ensure any component damage during product use can be promptly addressed. All parts meet original factory standards and undergo strict quality testing to guarantee high quality and long-term stability.

05

Regular Inspections and Maintenance
Regular inspections and maintenance. Based on customer needs, we provide maintenance and upkeep recommendations to ensure the product always maintains optimal performance.

06

Customer Training and Education
To ensure customers can operate and maintain equipment proficiently, we offer professional training services. Training includes correct product usage, daily maintenance tips, and handling common issues to help customers improve product efficiency and reduce maintenance costs.

Contact

You can contact us in four ways. We will respond to your inquiry immediately!

1. Call us

2. Email us

3. Add WeChat or WhatsApp

4. Leave a message

Our Email

axlk@otslc.cn

Add WeChat

OTSLC-4008867231

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Market

Cooperation

After-sales